Glc300 Privacy Policy — User Information Protection
This policy explains how glc300 collects, uses, stores, and protects the personal information of users in Malaysia. We take our responsibility to your privacy seriously.
1. Information We Collect
When you register or use the glc300 platform, we collect several categories of information to ensure the service runs smoothly and securely. The types of information collected are as follows:
Account InformationThis includes your full name, phone number, email address, date of birth, and password provided during the registration process. This information is used to verify your identity and manage your account on our platform.
Payment InformationTo process deposits and withdrawals in Malaysian Ringgit (RM), we collect the details necessary to carry out transactions via local payment methods such as Touch 'n Go, FPX, and bank transfer. We do not directly store your full card numbers or banking passwords.
Device & Browser InformationWe automatically record technical information when you access the platform, including device type, operating system, browser type, IP address, and screen resolution. This data is used to optimise how the platform displays across different devices, particularly mobile.
Usage DataRecords of activity on the platform — such as matches viewed, games played, session duration, and navigation clicks — are collected to help us understand how users interact with the platform and make relevant improvements.
CookiesOur platform uses cookies to store user preferences, maintain login sessions, and analyse traffic patterns. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
2. How We Use Your Information
Information collected by glc300 is used exclusively for platform operations and to enhance your user experience. We do not sell or rent your personal information to any third party.
Your information is used for the following purposes:
- To manage and verify user accounts and ensure secure login.
- To process deposit and withdrawal transactions in Malaysian Ringgit (RM).
- To carry out mandatory identity verification (KYC) procedures.
- To provide customer support and resolve enquiries or complaints.
- To send important notifications relating to your account, transactions, and platform updates.
- To analyse usage patterns and improve platform performance and interface.
- To detect and prevent fraud, illegal activity, or misuse of the platform.
- To comply with legal obligations and regulatory requirements applicable in Malaysia.
3. Data Storage, Security & Sharing
Data StorageYour personal information is stored on servers protected by strict access controls. glc300 retains your data for as long as your account remains active, or as long as necessary to fulfil the purposes stated in this policy, or to comply with applicable legal requirements.
Data SecurityWe apply appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes data encryption during transmission and storage, as well as strict internal controls over staff access to user data.
While we take every reasonable step to keep your data secure, no security system is completely foolproof. Users are encouraged to use strong passwords and never share their account credentials with anyone.
Third-Party SharingGlc300 does not share users' personal information with third parties except in the following circumstances:
- Recognised payment providers and transaction processors to facilitate deposits and withdrawals in RM.
- Government authorities or law enforcement agencies where required by law or court order.
- Third-party technical service providers bound by strict confidentiality agreements.
All third parties that receive your data are required to protect that information in accordance with privacy standards equivalent to those in this policy.
4. User Rights Regarding Personal Data
As a glc300 platform user, you have certain rights regarding the personal information we hold about you. These rights are as follows:
Right of AccessYou have the right to request a copy of the personal information we hold about you. This request can be submitted through our support channels once you are logged in to your account.
Right to RectificationIf you believe the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. For basic account details such as your phone number or email address, you can update these directly via your account settings. For changes to more sensitive identity information, additional verification may be required.
Right to ErasureYou may request the deletion of your account and personal information under certain circumstances. However, glc300 may need to retain certain records for periods required by law, including financial transaction records for audit and regulatory compliance purposes.
How to Contact UsFor all enquiries relating to data privacy, access requests, corrections, or deletion, you may reach our team by email: [email protected]. We will process your request within a reasonable timeframe. Frequently asked questions relating to accounts and privacy can also be found on the FAQ page.
5. Cookies, Tracking & Policy Changes
Use of Cookies and Tracking TechnologiesGlc300 uses session cookies and persistent cookies to ensure a smooth user experience. Session cookies expire automatically when you close your browser, while persistent cookies are stored for a set period to retain your preferences and settings.
We also use internal tracking technologies to analyse platform performance and identify technical issues. We do not use third-party advertising tools to track your activity outside the glc300 platform.
Changes to This PolicyGlc300 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform services. Users will be notified of any material changes via in-platform notices or email. The date of the latest update will be displayed at the top of this page.
Continued use of the platform after any changes to the Privacy Policy are published will be considered your acceptance of the updated policy. This policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).
Have questions about your data privacy?
Read Terms & Conditions and Responsible Gaming us for a complete overview of how the glc300 platform operates. For direct enquiries, contact our support team or visit the help page.